Minimum Required Software

• Windows: 10 or 11.
• SOLIDWORKS PDM Professional: 2018 SP0 or newer
  (Latest version recommended for best compatibility and performance) if you intend on publishing files to PDM.
• SOLIDWORKS: Any edition compatible with the installed PDM version

Client Workstation Recommended Requirements

PDM Server and Database Recommended Requirements

Installer and Permissions

• Installer Format: Signed .msi package
• Digital Signature: Officially signed by BLUE BYTE SYSTEMS INC. to ensure authenticity and avoid Windows SmartScreen warnings.
• Permissions: Windows administrative privileges may be required to complete the installation, especially if installing for all users or under Program Files.

To ensure a smooth deployment and fast return on investment, Blue Byte Systems offers structured onboarding services for new PDMPublisher customers.

Standard Onboarding Package (Included)

Every new PDMPublisher subscription includes:

2 Hours of Guided Setup & Configuration

During this session, we will:

• Install and activate PDMPublisher
• Configure publishing rules and output locations
• Connect to your SOLIDWORKS PDM vault (if applicable)
• Review permissions and workflow triggers
• Validate exports (PDF, STEP, DXF, etc.)
• Test publishing scenarios using your real data
• Answer technical questions and provide best-practice recommendations

This ensures your team is fully operational and confident using PDMPublisher from day one.

Extended Configuration & Vault Optimization (Optional)

If additional work is required beyond the included 2 hours, we offer flexible support blocks.

This may include:

• Vault cleanup and folder restructuring
• Variable mapping adjustments
• Workflow refinement
• Reference corrections
• Automation enhancements
• Custom export rules or advanced placeholders
• SQL-driven configurations
• Performance optimization

Additional services are provided in pre-approved blocks of hours.

Recommended for Larger Vaults

For customers with:

• Large or legacy vaults
• Inconsistent variables or naming standards
• Broken references
• Complex workflows
• Multi-site or replicated environments
• We recommend allocating a support block in advance to accelerate deployment and prevent delays.

How to get started:

1. Purchase PDMPublisher subscription
2. Book your onboarding session
3. Complete guided setup
4. Identify any extended configuration needs
5. Approve additional hours if required
6. To schedule your onboarding session, please book directly using our Calendly link

Technical Support I

We highly recommend reviewing:

• PDMPublisher Documentation and;
• Watching our YouTube tutorials before opening a support ticket.

If you still require assistance, our support team is here to help. You can reach us at:

Email: support@bluebytesystemsinc.zohodesk.com

Technical Support II

For complex issues, please including bug investigations or configuration reviews, you can schedule a live support session with our technical team.
Support review sessions are available Monday to Friday, between 9:00 AM and 4:00 PM PST.

To ensure a smooth and efficient resolution, please include:

• A clear description of the issue
• PDMPublisher version and SOLIDWORKS PDM version
• Steps to reproduce the problem
• Any relevant screenshots, logs (or log Ids), or sample files