Support
PDMPublisher support, from the people who build it.
Stuck on a setting, a licence or a task that will not run? Open a ticket, call us, or start in the Help Center. Support covers the SOLIDWORKS add-in and the PDM Professional task, for licence holders and trial users alike.
Support desk
support@
bluebytesystemsinc.zohodesk.com
Email the desk and a ticket is opened for you. Sunday to Friday, 08:00 to 21:00 Pacific. Include your SOLIDWORKS version, the edition you run and what you expected to happen.
Phone
Talk to an engineer during Pacific business hours. Good for licensing questions and anything urgent on a production vault.
Help Center
Documentation for every command, option and placeholder in the add-in and the task, plus conversion guides and release notes. Most questions are answered there in a minute.
Before you open a ticket
Three things that solve most tickets.
Attach a log
In SOLIDWORKS: PDMPublisher > Logs > Save. For the task, grab the task log from the PDM Administration tool. Attach it to your email.
How logs work →
Check the conversion guides
Step by step guides for every output format, from SLDDRW to PDF to sheet metal flat patterns to DXF.
Open the guides →
Licence and activation
Keys are emailed by bluebyte.biz right after checkout. Lost it or moving to a new machine? Tell the desk the email you bought with.
Pricing and editions →
Start a free trial
Try Premium in the add-in or run the task in your own vault for 7 days before you decide.
Get a trial key →